Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR. Write conversational content that aligns with our brand voice and user needs. Work closely with product managers, engineers, and researchers to define and implement conversation strategies. Use data, user research, and testing to iterate and improve conversations over time.
You’ll play an important part in the entire product development process, from brainstorming to launch. You’ll be part of a UX team where each designer is responsible for different areas of our product and integrated into individual scrum teams. You’ll be a driver for all aspects of product design and execution, including pitching ideas, designing the experience (visual design, interaction design, and prototyping), and communicating the solutions to necessary audiences within the company.